Terms and Conditions

  • The customer acknowledges that before their training and assessment commences, they must have completed the RMS driver knowledge test, and purchased the HVCBA logbook and guidebook for the licence class they are applying for.
  • The customer has been informed of fees and charges associated with the course they are booked in for, or (if applicable) accept that if another party is paying for the course on their behalf, that they will become legally liable for the total cost of the course, should the other party not pay.
  • The customer accepts that they have been made aware of, and fully understands the available gearbox licence endorsements (conditions) available concerning heavy vehicle licence outcomes, and accept that the proposed vehicle used for training will suit the licence and training needs.
  • The customer declares that while they are enrolled with Alltruck Driver Training (The Training Provider), they will comply with both its rules and procedures, and rules and procedures imposed by Roads and Maritime Services.
  • The customer provides consent to Alltruck Driver Training (The Training Provider) to release the customers name, date of birth, contact details, training and assessment records (including video, audio, and GPS evidence) and statistical information to the relevant Government bodies for the purpose of auditing, regulation of training, obtaining feedback and as statistical information.
  • The customer declares that they have read and understood the Alltruck Driver Training (The Training Provider) Refund Policy (located on our website, and in the enrolment confirmation email)
  • The customer acknowledges the fact that reading and understanding the contents of the current RMS publication ‘A Guide To Heavy Vehicle Competency Based Training’ and any other study resources provided by Alltruck Driver Training (The Training Provider), will strongly support their campaign of successfully completing the training program.
  • The customer acknowledges that they must be free from illicit drugs, alcohol and/or medicines that may affect their driving during the training/assessment.
  • The customer acknowledges and accepts the Alltruck Driver Training (The Training Provider) policy that requires that the learner be well rested prior to undertaking training and assessment in a heavy vehicle. Alltruck Driver Training (The Training Provider) are serious about managing fatigue, and learners who arrive fatigued due to irresponsible behaviours or other circumstances may have their training and assessment program stopped short, which could result in the learner sacrificing their allocated course time. The point to note here is that you as the learner must take all required steps to prepare yourself for driving a heavy vehicle.
  • The customer agrees to the Roads and Maritime Services advising Alltruck Driver Training (The Training Provider) of their eligibility status. In order to progress, we need to get their permission to contact the Roads and Maritime Services to find out if they are eligible for the assessment, The only information that we will obtain from the Roads and Maritime Services is whether the customer is eligible to take the assessment. We will not be able to see any other information
  • The customer provides consent to Alltruck Driver Training (The Training Provider), including its assessors to record video, audio, and GPS of the licence assessment (FCA/CT), and accept and provide consent to Alltruck Driver Training (The Training Provider) allowing the video, audio, and GPS recording to be retained by Alltruck Driver Training (The Training Provider) inline with Roads and Maritime Services requirements, which is for at least 2.5 years, or longer if deemed necessary by the RTO Chief Executive Officer. It is mandatory that a video camera is used in the cabin of vehicles to capture the on-road components of the FCA/CT as per the HVCBA Accreditation Agreement between Roads & Maritime Services and Registered Training Organisations. This surveillance will be conducted in accordance with the Surveillance Devices Act, Workplace Surveillance Act and Privacy and Personal Information Protection Act.